By scheduling any service with Mirror Image Auto Detail you hereby agree to all terms listed on said agreement.

Last Updated: May 16th, 2021

 

Section 1 - Scheduling 

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Upon the initial scheduling of an appointment, you will be notified via text message with the appointment date and time. If you do not receive a text message within the same day of scheduling, or we have not contacted you directly, please reach out to us at 

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You will receive a notification via text message 24 hours prior to any service as a courtesy reminder. If a time conflict arrises or you need to reschedule please contact us as soon as possible. 

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You will be notified via text message the day of the scheduled service when we are on our way to the service location. We will contact you directly should we be running late or ahead of schedule.

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Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances.

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A service agreement is required after a thorough vehicle inspection. If you are not present during the time of the appointment, an agreement will be sent to you. This agreement will need to be approved before we can begin service. Please review this information carefully as it contains an accurate description of the detailing service, the price after we have inspected the vehicle, and our terms and conditions. Should we not receive an approval from you, or you choose to decline the request, we will be unable to service your vehicle. Our standard cancellation policy will apply. 

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We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.

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We reserve the right to alter or amend a booking time/date without penalty, but wherever possible will let the customer know.

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Section 2 - Vehicle Expectations

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Please remove all personal belongings, money, and other significant items from your vehicle prior to any service.

 
If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to customer’s private personal belongings. 

Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.

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Upon arrival we require possession of the keys to your vehicle. This provides us with the flexibility to move/relocate your vehicle during the service if need be. 

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If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date.

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Section 3 - Job Site Expectations

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When providing a mobile service we expect/require the following:

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Access to an exterior water supply within 50ft of the vehicle. At this time, our mobile units are not equipped with onboard water. Access to a water supply may be required for some vehicles and should be easily accessible upon arrival. We will always supply our own water hose but you are more than welcome to have one ready for us. 

 

An ample amount of space to perform our service. All doors of the vehicle must be able to open entirely. The vehicle must be parked in a spacious area in order for us to perform service.

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If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted so we do not have to break down our setup to allow them to move.

 

A clean and well kept work environment. In addition to your vehicle, maintaining clean equipment and personal property is an important part of our business. We reserve the right to refuse service if we feel the service location is hazardous or hinders us from delivering results that will meet your expectations. 

 

Permission to be on-premises if you are not the owner. When providing service at apartment complexes, parking garages, or office buildings, please notify the property owner, security, or any other authorities if you believe conflicts may arise. This is not our responsibility and we will respectfully leave the service location if asked to do so.  

 

A safe location as well as safe conditions to service your vehicle. If at any point during a service we feel the location is unsafe or unsuitable to work we reserve the right to leave the premises. 

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We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered. 

For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards.

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If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings.

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We respect your time and personal property and we will be polite and courteous at all times.  However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.

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Section 4 - Pricing

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When scheduling a service, we have three detailing packages to choose from: "Basic Package, Premium Package, and Elite Package," as well as "Interior Only" and "Exterior Only" for each. These packages are priced based on three criteria: The size of the vehicle, the condition of the vehicle, and the thoroughness of the detail service. Each package includes a unique list of services that can be found on our detailing packages page.

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We reserve the right to change a detailing package at anytime if we feel the vehicle does not qualify for the requested service based on its condition.

We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.    

We reserve the right to amend any price during the detailing should it differ from starting price.

 

The removal of excessive pet hair, urine, vomit, blood, feces, or other hazardous materials are not included in our detailing packages and will be subject an additional charge upon arrival. 

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Section 5 - Cancellations

 

We require a 24-hour notice to cancel any booking/detailing service.  Failure to do so may result in a $25 cancellation fee.

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Section 6 - Payment

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We accept payment via cash, check, mobile payment apps, and debit/credit cards.

We require payment to be made in full on the day of the scheduled service.  If the customer is not present they can leave payment in the form of cash or check or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.

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Section 7 - Services 

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Ceramic coating services are not offered on-site. We conveniently offer free pick up/drop off for this service. You are more than welcome to drop off/pick up your own vehicle at our shop location if you choose to do so. 

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If you choose to drop off your vehicle for a ceramic coating service, please understand that it is not a “detail shop” but our garage at our home that we have equipped to take customers. We do not have a waiting room so customers must arrange for pick up transportation.

 
Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle's interior.

When it comes to windows we try to be our best. But from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.

We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

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We are not responsible for any mechanical or electrical problems when cleaning instrument clusters or sunroof/moonroofs, or window buttons/locks due to areas simply getting wet from the wash/cleaning process.  Please make sure your vehicle is in good mechanical/electrical working order.  There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.    

The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason.  If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clear-coat.

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